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General terms & conditions


Payments can be made by credit card (VISA, MASTERCARD) or by debit card POSTCARD. through PAYPAL services (specific conditions applying, read them here



General terms & conditions / Ardens Arti

Ardens Arti – General Terms and Conditions (hereinafter “General T&C”)

The present General T&C shall apply to all orders submitted via the website (hereinafter “the Site”). Any provision that deviates from these terms and conditions and agreements made verbally or by telephone shall only be valid if expressly approved in writing.


A.        General conditions of sale

Representation on the Site

Ardens shall display on the Site products for sale along with information that allows the potential buyer to identify, prior to placing an order, the main features of the products. Any corresponding representation of goods and colours featured on the Site, however, shall be given as a guide only. Such information shall have no contract value and shall not in any way invoke the liability of Ardens Arti.


An offer to purchase shall be formed when the Buyer submits an order, which we accept by sending a confirmation e-mail. Ardens Arti reserves the right to refuse any offer to purchase made by the Buyer at our exclusive and full discretion, particularly in the event that stocks of the goods ordered have been exhausted.


The prices stated are expressed in Swiss francs. These prices include VAT but exclude shipping and any other taxes to be paid by the Buyer.

Ardens Arti S.A. reserves the right to amend these prices at any time.

Shipping and handling costs

Ardens Arti shall charge a share of the shipping and handling costs on all orders:
Shipping prices via Swiss Post:
Courrier service available upon request

Switzerland / Prioritaire
0.0 kg – 1.0 kg : Free
1.0 kg – 2.0 kg : Chf   12.00
2.0 kg – 10.0 kg : Chf   14.00
10.0 kg – 20.0 kg : Chf   18.00
20.0 kg – 30.0 kg : Chf   22.00

Europe zone 1 / Priority
(Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, United Kingdom)
0.0 kg – 1.0 kg : Free
1.0 kg – 2.0 kg  : Chf   40.00
2.0 kg – 5.0 kg  : Chf   50.00
5.0 kg – 10.0 kg  : Chf   60.00
10.0 kg – 15.0 kg  : Chf   70.00
15.0 kg – 20.0 kg  : Chf   70.00
20.0 kg – 30.0 kg  : Chf   80.00

Canada+USA / Priority
0.0 kg – 1.0 kg : Chf   10.00
1.0 kg – 2.0 kg : Chf   48.00
2.0 kg – 5.0 kg : Chf   61.00
5.0 kg – 10.0 kg : Chf   81.00
10.0 kg – 15.0 kg : Chf   99.00

Europe zone 2
(Poland, Portugal, Spain, Sweden, United States)
0.0 kg – 2.0 kg : Chf   47.00
2.0 kg – 5.0 kg : Chf   58.00
5.0 kg – 10.0 kg : Chf   69.00
10.0 kg – 15.0 kg : Chf   85.00
15.0 kg – 20.0 kg : Chf   94.00
20.0 kg – 30.0 kg : Chf   105.00

If your order is delivered in several batches, we shall only charge shipping costs once.

Delivery not included.
The items can be taken in our warehouse according to the standard opening hours from
Monday to Thursday or by appointment. Contact us:

Delivery available from 90 chf all over Switzerland.



Delivery shall be made directly to the postal address indicated by the Buyer at the time of placing the order.

Delivery lead times shall be given as a guide only. These shall have no contract value and shall not in any way invoke the liability of Ardens Arti.


Payments can be made by credit card (VISA, MASTERCARD) or by debit card POSTCARD. through PAYPAL services (specific conditions applying, read them here

Payment must be made in full at the time of placing the order, however the value of the order shall only be debited if the order is accepted by Ardens Arti.

Our site uses e-Commerce Paypal to process payments. This has been developed so that your payments can be processed securely and in confidence. All confidential information collected by Paypal via the Internet shall be encrypted in accordance with SSL standards.

Reservation of title

The goods shall remain the property of Ardens Arti until full payment has been received.

Right to return

If you are not completely satisfied with the goods you have ordered, you can return them to us as new and unused in their original packaging within 7 (seven) days of receipt of the goods. We shall accept no liability for the goods that are returned. You shall be liable for payment of the return shipping costs.

In the event that you wish to return goods, you may either:

-           exchange the goods;

-           obtain a refund of the amount of the goods, if already paid, to an account the details of which must be provided by you;

-           obtain a credit note from Ardens Arti equal in amount to the price of the goods returned.

Custom-made goods that have been manufactured at the request of the Buyer cannot be exchanged or returned. This provision shall be subject to the rights resulting from faults and defects as defined below.

Promotions or sales can't be returned ou refunded.


As the furniture is antique, traces of use are naturally present.
All other marks exceeding normal will be reported. The furniture is sold as it stands, and cannot be returned or exchanged.


Faults and defects

Visible faults and defects, including delivery errors, must be reported immediately and no later than 5 (five) working days from receipt of the delivery.

Hidden faults and defects and faults and defects that subsequently appear must be reported immediately and no later than 5 (five) working days from the date of their discovery.

All complaints should be sent by e-mail to the following address:

Ardens Arti shall then decide whether to remedy the faults and defects free of charge or to send a replacement product of the same value, if the fault is proven and reduces the value of the goods. If we are unable to remedy the faults and defects or to supply a replacement product within a reasonable period, we shall be entitled to cancel your purchase and reimburse the price paid, or to reduce the price as a result (reduction). The goods remain our property.

This clause shall not cover damage caused by improper maintenance, a failure to follow the operating instructions or any other improper action taken by the Buyer.

B.        General conditions of use for the Site


By registering on the Site, you agree to abide by the General T&C and guarantee Ardens Arti that: (1) you are an adult in your country of residence or have the authority necessary to bind the company that you represent to the transactions processed on the Site; (2) the information sent during the registration process are correct; (3) the information sent shall be kept up-to-date by you at all times.

You are exclusively responsible for access and for use of the access data (username, password) sent to you by Ardens Arti at the end of the registration process, over which Ardens Arti shall have no control, and you are exclusively liable for the consequences that may result from this. You undertake to immediately notify Ardens Arti of any fraudulent use that may be made of this access data.

Intellectual property

The content of the Site, including texts, graphics, photos and other illustrations of any kind, is protected by copyright and shall remain the sole and exclusive property of Ardens Arti. This content may not be used for any purpose other than the consultation of the Site without the prior written agreement of Ardens Arti.

The Ardens Arti logo and our slogan may not be used in any form and for any purpose without the prior written agreement of Ardens Arti.

Waiver of liability for links

The Site includes a certain number of links that refer to other websites. Ardens Arti hereby expressly confirms that we have no influence whatsoever on the make-up and content of the pages referred to in the links. Furthermore, we hereby distance ourselves explicitly from the content of all third-party sites linked from our website and emphasise that this content is not our own. This declaration shall apply to all of the links displayed and all of the content of the sites to which these links refer.

C.        Standard clauses


Except in the case of gross negligence or wilful intent on the part of Ardens Arti, all liability other than those forms resulting from faults and defects on goods as defined above in part A shall be excluded, whether in relation to the conclusion and performance of the contract or in relation to the Content of the Site.

Applicable law

All contracts concluded with Ardens Arti shall be governed by Swiss Law with the exclusion of the provisions arising from the Federal Law on Private International Law.

Any disputes arising directly or indirectly from the conclusion, interpretation or performance of a contract concluded with Ardens Arti in accordance with the General T&C shall fall under the exclusive jurisdiction of the District Court of Lausanne.

Company registration

Contact details:          Ardens Arti, Zweierstrasse 188, 8003 ZÜRICH

Telephone:                 + 41 76 511 2928



Representative:          Ms Pauline MARTINET


All personal information is in principle treated confidentially. The information required to process an order shall be stored and, if applicable, sent to selected partners within the scope of processing the order.

All information shall be processed in protection of your interests in accordance with legal regulations.

Your information shall be used for advertising for Ardens Arti S.A. products only. You may at any time withdraw your agreement regarding the use of your information for marketing purposes by sending notification to Ardens Arti in the form of an e-mail addressed to